{"id":10246,"date":"2024-10-17T09:59:19","date_gmt":"2024-10-17T09:59:19","guid":{"rendered":"https:\/\/www.noac.ie\/?p=10246"},"modified":"2025-02-10T15:44:28","modified_gmt":"2025-02-10T15:44:28","slug":"noac-customer-service-workshop","status":"publish","type":"post","link":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/","title":{"rendered":"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop"},"content":{"rendered":"\n\n\t

NOAC at its “<\/em>Supporting customer experience in Local Government Workshop” <\/em>demonstrated good examples of customer service from Dublin City, Meath, Roscommon, and South Dublin Councils, as well as the Irish Passport Office. Attendees also heard findings from the most recent national survey on customer service in local authorities carried out by the Local Government Management Agency.<\/p>\n\t\t\t\t\n\t\t\t\t\"imageedit_3_3373508757\"\n\t\t\t\t<\/a>\n\t\t\t\n\t\t\t\t\t\t\tView Press Release – 17 October 2024\n\t\t\t\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"

\n
\nNOAC at its “Supporting customer experience in Local Government Workshop” demonstrated good examples of customer service from Dublin City, Meath,…\n<\/div>\n
Continue reading “Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop”<\/span>…<\/a><\/div>\n<\/div>\n
Continue reading “Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop”<\/span>…<\/a><\/div>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25,97],"tags":[],"class_list":["post-10246","post","type-post","status-publish","format-standard","hentry","category-news-events","category-press-releases-2024","entry"],"acf":[],"yoast_head":"\nImproving Local Government Customer Experience at the National Oversight Audit Commission Workshop - National Oversight & Audit Commission<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/\" \/>\n<meta property=\"og:locale\" content=\"ga_IE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop - National Oversight & Audit Commission\" \/>\n<meta property=\"og:description\" content=\"NOAC at its “Supporting customer experience in Local Government Workshop” demonstrated good examples of customer service from Dublin City, Meath,… Continue reading “Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop”…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/\" \/>\n<meta property=\"og:site_name\" content=\"National Oversight & Audit Commission\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-17T09:59:19+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-10T15:44:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.noac.ie\/wp-content\/uploads\/2024\/10\/imageedit_3_3373508757.jpg\" \/>\n<meta name=\"author\" content=\"Valerie\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Valerie\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/\"},\"author\":{\"name\":\"Valerie\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#\\\/schema\\\/person\\\/f6654ee330f922c90d08ca547546091e\"},\"headline\":\"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop\",\"datePublished\":\"2024-10-17T09:59:19+00:00\",\"dateModified\":\"2025-02-10T15:44:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/\"},\"wordCount\":73,\"publisher\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.noac.ie\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/imageedit_3_3373508757.jpg\",\"articleSection\":[\"News & Events\",\"Press Releases 2024\"],\"inLanguage\":\"ga-IE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/\",\"url\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/\",\"name\":\"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop - National Oversight & Audit Commission\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.noac.ie\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/imageedit_3_3373508757.jpg\",\"datePublished\":\"2024-10-17T09:59:19+00:00\",\"dateModified\":\"2025-02-10T15:44:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#breadcrumb\"},\"inLanguage\":\"ga-IE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ga-IE\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.noac.ie\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/imageedit_3_3373508757.jpg\",\"contentUrl\":\"https:\\\/\\\/www.noac.ie\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/imageedit_3_3373508757.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/noac-customer-service-workshop\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#website\",\"url\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/\",\"name\":\"National Oversight & Audit Commission\",\"description\":\"Providing national oversight of local government in Ireland\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#organization\"},\"alternateName\":\"NOAC\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ga-IE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#organization\",\"name\":\"National Oversight and Audit Commission\",\"alternateName\":\"NOAC\",\"url\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ga-IE\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/cdn.noac.ie\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/national-oversight-and-auditing-commission-logo.jpg\",\"contentUrl\":\"https:\\\/\\\/cdn.noac.ie\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/national-oversight-and-auditing-commission-logo.jpg\",\"width\":336,\"height\":122,\"caption\":\"National Oversight and Audit Commission\"},\"image\":{\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.noac.ie\\\/ga\\\/#\\\/schema\\\/person\\\/f6654ee330f922c90d08ca547546091e\",\"name\":\"Valerie\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop - National Oversight & Audit Commission","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/","og_locale":"ga_IE","og_type":"article","og_title":"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop - National Oversight & Audit Commission","og_description":"NOAC at its “Supporting customer experience in Local Government Workshop” demonstrated good examples of customer service from Dublin City, Meath,… Continue reading “Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop”…","og_url":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/","og_site_name":"National Oversight & Audit Commission","article_published_time":"2024-10-17T09:59:19+00:00","article_modified_time":"2025-02-10T15:44:28+00:00","og_image":[{"url":"https:\/\/www.noac.ie\/wp-content\/uploads\/2024\/10\/imageedit_3_3373508757.jpg","type":"","width":"","height":""}],"author":"Valerie","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Valerie","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#article","isPartOf":{"@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/"},"author":{"name":"Valerie","@id":"https:\/\/www.noac.ie\/ga\/#\/schema\/person\/f6654ee330f922c90d08ca547546091e"},"headline":"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop","datePublished":"2024-10-17T09:59:19+00:00","dateModified":"2025-02-10T15:44:28+00:00","mainEntityOfPage":{"@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/"},"wordCount":73,"publisher":{"@id":"https:\/\/www.noac.ie\/ga\/#organization"},"image":{"@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#primaryimage"},"thumbnailUrl":"https:\/\/www.noac.ie\/wp-content\/uploads\/2024\/10\/imageedit_3_3373508757.jpg","articleSection":["News & Events","Press Releases 2024"],"inLanguage":"ga-IE"},{"@type":"WebPage","@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/","url":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/","name":"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop - National Oversight & Audit Commission","isPartOf":{"@id":"https:\/\/www.noac.ie\/ga\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#primaryimage"},"image":{"@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#primaryimage"},"thumbnailUrl":"https:\/\/www.noac.ie\/wp-content\/uploads\/2024\/10\/imageedit_3_3373508757.jpg","datePublished":"2024-10-17T09:59:19+00:00","dateModified":"2025-02-10T15:44:28+00:00","breadcrumb":{"@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#breadcrumb"},"inLanguage":"ga-IE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/"]}]},{"@type":"ImageObject","inLanguage":"ga-IE","@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#primaryimage","url":"https:\/\/www.noac.ie\/wp-content\/uploads\/2024\/10\/imageedit_3_3373508757.jpg","contentUrl":"https:\/\/www.noac.ie\/wp-content\/uploads\/2024\/10\/imageedit_3_3373508757.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/www.noac.ie\/ga\/noac-customer-service-workshop\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.noac.ie\/ga\/"},{"@type":"ListItem","position":2,"name":"Improving Local Government Customer Experience at the National Oversight Audit Commission Workshop"}]},{"@type":"WebSite","@id":"https:\/\/www.noac.ie\/ga\/#website","url":"https:\/\/www.noac.ie\/ga\/","name":"National Oversight & Audit Commission","description":"Providing national oversight of local government in Ireland","publisher":{"@id":"https:\/\/www.noac.ie\/ga\/#organization"},"alternateName":"NOAC","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.noac.ie\/ga\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ga-IE"},{"@type":"Organization","@id":"https:\/\/www.noac.ie\/ga\/#organization","name":"National Oversight and Audit Commission","alternateName":"NOAC","url":"https:\/\/www.noac.ie\/ga\/","logo":{"@type":"ImageObject","inLanguage":"ga-IE","@id":"https:\/\/www.noac.ie\/ga\/#\/schema\/logo\/image\/","url":"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/04\/national-oversight-and-auditing-commission-logo.jpg","contentUrl":"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/04\/national-oversight-and-auditing-commission-logo.jpg","width":336,"height":122,"caption":"National Oversight and Audit Commission"},"image":{"@id":"https:\/\/www.noac.ie\/ga\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.noac.ie\/ga\/#\/schema\/person\/f6654ee330f922c90d08ca547546091e","name":"Valerie"}]}},"_links":{"self":[{"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/posts\/10246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/comments?post=10246"}],"version-history":[{"count":3,"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/posts\/10246\/revisions"}],"predecessor-version":[{"id":10251,"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/posts\/10246\/revisions\/10251"}],"wp:attachment":[{"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/media?parent=10246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/categories?post=10246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.noac.ie\/ga\/wp-json\/wp\/v2\/tags?post=10246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}