{"id":3094,"date":"2017-11-09T11:20:33","date_gmt":"2017-11-09T11:20:33","guid":{"rendered":"http:\/\/dev-site.noac.ie\/customer-service-workshop-2017\/"},"modified":"2024-10-21T07:55:28","modified_gmt":"2024-10-21T07:55:28","slug":"customer-service-workshop-2017","status":"publish","type":"post","link":"https:\/\/www.noac.ie\/ga\/customer-service-workshop-2017\/","title":{"rendered":"Customer Service Workshop 2017"},"content":{"rendered":"\n<h2><strong>2017 Workshop \u2013 9th November<\/strong><\/h2>\n<p><strong><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/NOAC-Customer-Survey-Agenda.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Agenda<\/a><\/strong><\/p>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Online-portal-and-its-management.jpg\" alt=\"Online portal and its management\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Online-portal-and-its-management\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Online-portal-and-its-management-pdf-1.61-MB-Conor-Ahern.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Online portal and its management <\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Online-portal-and-its-management-pdf-1.61-MB-Conor-Ahern.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener nofollow noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Service-delivery-strategy-by-Eileen-Quinlivan.jpg\" alt=\"Service delivery strategy by Eileen Quinlivan\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Service-delivery-strategy-by-Eileen-Quinlivan\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Service-Delivery-Strategy-pdf-1.33-MB-Eileen-Quinlivan.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Service delivery strategy<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Service-Delivery-Strategy-pdf-1.33-MB-Eileen-Quinlivan.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/New-Customer-Services-Therese-Langan.jpg\" alt=\"New Customer Services Therese Langan\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"New-Customer-Services-Therese-Langan\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/New-Customer-Services-pdf-1.08-MB-Therese-Langan.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>New Customer Services<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/New-Customer-Services-pdf-1.08-MB-Therese-Langan.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Customer-Service-Satisfaction-Market-Surveys-Gerry-McDermott.jpg\" alt=\"Customer Service Satisfaction Market Surveys Gerry McDermott\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Customer-Service-Satisfaction-Market-Surveys-Gerry-McDermott\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Service-Satisfaction-Market-Surveys-pdf-1.55-MB-Gerry-McDermott.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Customer Service Satisfaction Market Surveys<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Service-Satisfaction-Market-Surveys-pdf-1.55-MB-Gerry-McDermott.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Customer-Service-Groups-Eimear-Dolan.jpg\" alt=\"Customer Service Groups Eimear Dolan\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Customer-Service-Groups--Eimear-Dolan\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Service-Groups-pdf-1.13-MB-Eimear-Dolan.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Customer Service Groups<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Service-Groups-pdf-1.13-MB-Eimear-Dolan.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/07\/Communications-Strategy-Shane-Tiernan.jpg\" alt=\"Communications Strategy Shane Tiernan\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Communications-Strategy-Shane-Tiernan\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Communications-Strategy-1.5-MB-Shane-Tiernan.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Communications strategy<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Communications-Strategy-1.5-MB-Shane-Tiernan.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Customer-Experience-Triona-Daly-and-James-Sweeney.jpg\" alt=\"Customer Experience Triona Daly and James Sweeney\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Customer-Experience-Triona-Daly-and-James-Sweeney\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Experience-pdf-2.89-MB-Triona-Daly-and-James-Sweeney.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Customer Experience<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Experience-pdf-2.89-MB-Triona-Daly-and-James-Sweeney.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Sugar-system-and-customer-engagement.jpg\" alt=\"Sugar system and customer engagement\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Sugar-system-and-customer-engagement\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Sugar-System-and-Customer-Engagement-pdf-2.89-MB-Maeve-Sheridan-and-Olive-Falsey.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Sugar System and Customer Engagement<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Sugar-System-and-Customer-Engagement-pdf-2.89-MB-Maeve-Sheridan-and-Olive-Falsey.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Engaging-with-the-public-through-multimedia-Ralph-McGarry.jpg\" alt=\"Engaging with the public through multimedia Ralph McGarry\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Engaging-with-the-public-through-multimedia-Ralph-McGarry\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Engaging-with-the-public-through-multimedia-pdf-792-kb-Ralph-McGarry.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Multimedia campaigns<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Engaging-with-the-public-through-multimedia-pdf-792-kb-Ralph-McGarry.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/dev-site.noac.ie\/wp-content\/uploads\/2020\/07\/Customer-Service-Management-Ger-Walsh-and-Patsy-Brislane.jpg\" alt=\"Customer Service Management Ger Walsh and Patsy Brislane\" itemprop=\"image\" height=\"540\" width=\"960\" title=\"Customer-Service-Management-Ger-Walsh-and-Patsy-Brislane\" onerror=\"this.style.display='none'\">\n\t<p><a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Service-Management-pdf-2.44-MB-Ger-Walsh-and-Patsy-Brislane.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Customer Service Management<\/strong><\/a><\/p>\n\t\t\t<a href=\"https:\/\/cdn.noac.ie\/wp-content\/uploads\/2020\/01\/Customer-Service-Management-pdf-2.44-MB-Ger-Walsh-and-Patsy-Brislane.pdf\" target=\"_blank\" role=\"button\" rel=\"noopener noreferrer\">\n\t\t\t\t\t\t\tDOWNLOAD PRESENTATION\n\t\t\t\t\t<\/a>\n","protected":false},"excerpt":{"rendered":"<div class=\"entry-summary\">\n<div class=\"entry-summary\">\n2017 Workshop \u2013 9th November Agenda Online portal and its management DOWNLOAD PRESENTATION Service delivery strategy DOWNLOAD PRESENTATION New Customer&hellip;\n<\/div>\n<div class=\"link-more\"><a href=\"https:\/\/www.noac.ie\/ga\/customer-service-workshop-2017\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &ldquo;Customer Service Workshop 2017&rdquo;<\/span>&hellip;<\/a><\/div>\n<\/div>\n<div class=\"link-more\"><a href=\"https:\/\/www.noac.ie\/ga\/customer-service-workshop-2017\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &ldquo;Customer Service Workshop 2017&rdquo;<\/span>&hellip;<\/a><\/div>\n","protected":false},"author":8,"featured_media":3111,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-3094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ceardlanna-ar-an-tseirbhis-do-chustaimeiri","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Workshop 2017 - National Oversight &amp; Audit Commission<\/title>\n<meta name=\"robots\" content=\"index, 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